Shipping Policy

(For U.S. and Canadian Customers)

At Bulk Ear Candles, we’re committed to delivering your orders quickly, safely, and reliably – whether you’re in the United States, Canada, or beyond. This policy outlines everything you need to know about how we ship, delivery timelines, costs, tracking, and what happens if something goes wrong.

This policy complies with Google Merchant Center requirements, U.S. Federal Trade Commission (FTC) regulations, and Canadian consumer protection laws.

1. Shipping Options

We offer the following shipping services:

• Domestic Shipping (U.S.): Fast and affordable delivery within the United States.
• Domestic Shipping (Canada): Reliable delivery across all provinces and territories.
• International Shipping: We ship to most countries worldwide. See checkout for available destinations.

🌐 Note: International orders may be subject to customs, import duties, or taxes—see Section 6.

2. Processing Time

• Orders are typically processed within 1–2 business days after payment confirmation.
• During peak seasons (e.g., holidays), processing may take up to 3 business days.
• You will receive an order confirmation email once your payment is verified.
• A shipping confirmation email (with tracking) will be sent when your package leaves our warehouse.

We will notify you promptly if any unexpected delays occur.

3. Delivery Timeframes

Delivery times are estimates and begin after processing. They may vary due to carrier delays, customs, weather, or other factors beyond our control.

⚠️ Important: These are not guaranteed delivery dates. We do not offer expedited shipping at this time, but we’re working on faster options.

4. Shipping Costs

• U.S. Orders:
  Shipping rates are calculated at checkout based on package weight, destination, and service.
  Free shipping may be available on select orders—details are shown during checkout.
• Canadian Orders:
  Flat-rate or weight-based shipping fees apply.
  Free shipping promotions may be offered periodically—terms apply.
• International Orders (outside U.S. & Canada):
  Rates vary by country, weight, and carrier. Calculated at checkout.

💡 Tip: Add items to your cart to see real-time shipping costs before completing your purchase.

5. Tracking Your Order

• Once your order ships, you’ll receive a shipping confirmation email with:
  • A tracking number
  • A link to follow your package
• Most carriers update tracking within 24–48 hours after shipment.
• You can monitor delivery progress directly through the carrier’s website.

If tracking isn’t updating or your package seems delayed, contact us and we’ll help investigate.

6. International & Cross-Border Shipping (Canada & Global)

✅ Customs, Duties & Taxes

• All international orders (including Canada) may be subject to import duties, taxes, VAT, or customs fees.
• These charges are set by your local government and are not included in your order or shipping total.
• You are responsible for paying these fees upon delivery.
• We cannot refund duties or taxes, nor can we mark packages as “gifts” or “zero value” to avoid customs.

🇨🇦 For Canadian Customers:
You may be charged GST, HST, or PST depending on your province. These are collected by the carrier (e.g., Canada Post, FedEx) upon delivery.

❌ Prohibited & Restricted Countries

We reserve the right to restrict shipping to certain countries due to legal, logistical, or carrier limitations. If your country isn’t available at checkout, please contact us for assistance.

7. Lost or Damaged Packages

📦 Lost Packages

• If your package hasn’t arrived within 15 business days (U.S.) or 25 business days (Canada & international), please contact us.
• We will:
  • Work with the carrier to locate your package
  • Reship your order or issue a refund if the package is confirmed lost

Note: We cannot reship or refund until the carrier declares the package lost (usually after 15–30 days).

💥 Damaged Packages

• If your order arrives damaged or leaking, please:
  1. Take clear photos of the packaging and product
  2. Contact us within 7 days of delivery
• We will send a replacement at no cost or issue a full refund, including shipping.

8. Address Accuracy & Undeliverable Shipments

• It is your responsibility to provide a complete and accurate shipping address.
• We are not responsible for delays or losses due to incorrect addresses.
• Once shipped, we cannot redirect packages.

If a package is returned to us due to:

• An incomplete/incorrect address
• Refusal of delivery
• Unclaimed customs fees

👉 You will be responsible for:

• Return shipping costs
• Reshipping fees (if you want it resent)
• Or you may choose a refund minus original shipping costs

9. Bulk & Wholesale Orders

For large or wholesale orders:

• Delivery times may vary
• Shipping costs are calculated individually
• Special packaging and handling may apply

📧 Please contact us at contact@lightsteelblue-dove-269985.hostingersite.com to discuss:

• Volume pricing
• Custom shipping options
• Business or resale partnerships

10. Your Rights & Legal Disclosures

🇺🇸 U.S. Customers

This policy complies with the FTC’s Mail, Internet, or Telephone Order Merchandise Rule, which requires:

• Shipment within 30 days, or
• Notification of delay and your right to cancel

We aim to ship well within this timeframe.

🇨🇦 Canadian Customers

Under Canadian consumer law:

• You must receive goods as described
• Delivery estimates must be reasonable and not misleading
• Hidden fees (like duties) must be disclosed

This policy meets all Competition Bureau and provincial consumer protection standards.

🟦 Quebec Note: If you are a resident of Quebec, you may have additional rights under the Consumer Protection Act. Our policy does not limit those rights.

11. Policy Updates

We may update this policy to reflect changes in carriers, costs, or legal requirements. The latest version will always be posted on our website.

Last Updated: Jul 30, 2025

12. Contact Us

Have questions about shipping, tracking, or delivery?

📧 Email: contact@lightsteelblue-dove-269985.hostingersite.com
📍 Mailing Address:
Bulk Ear Candles
912 E 18th St, Cheyenne, WY 82001
United States

We respond within 1–2 business days and are here to help make your experience smooth and worry-free.